Microsoft’s Answer Desk Offers Live Free and Fee Tech Support - araizatheasked

Microsoft upped its technical school support offerings Wednesday with the debut of Suffice Desk, a dedicated Website for live technical support for Windows OS and Microsoft Office software package, PC tune-ups, computer virus remotion, and computer software preparation. It will whir support 24/7 and 365 days a year.

Some elementary help is clear, such as tips along format within Book 2007 and how to burn a information CD. But from the up-sell options for paid tech support on Answer Desk it appears the site's main focus is getting you to pay up for premium tech support.

I colloquially tested the free service and was affected by how Answer Desk helped resolve basic problems for no charge. Here's an overview of Answer Desk.

What's free?

Answer Desk allows you request a live Web-based chat with a technician. That person will implement a brief questions-and-answer dialog to determine what your problem is. If the solutions to your problem falls inside what can be fixed free of charge you are in luck.

In an informal test of the service an Answer Desk technician spent about 30 minutes with ME helping clear Word 2007 formatting issues and likewise helped with resolving a problem I was having with burning data CDs.

The technician connected to my PC using LogMeIn Rescue, a remote access software system, and showed me exactly how to change the advanced formatting settings in Word and helped me fix a problem I was having burning CDs – No charge.

I'm affected.

For the record Answer Desk says it only handles for free the Microsoft basics, such as troubleshooting Microsoft Part, PC start-prepared problems, and conjunctive to the Internet.

Insurance premium Paid Supporting

For trickier PC issues you can upgrade to a 60 minute session with agiotage support for $99, which provides "dedicated one-on-one support" and "comprehensive PC diagnosis." Prices depart, depending on the complexness of your problem OR needs.

To chat with an Answer Desk tech about a malware-septicemic system leave escape you $99 – more if you can nab two hours of premium attention.

Answer Desk offers a cardinal hour sitting for $99 that offers an "later PC tune-up." The services promises to optimize your arrangement for top off carrying out by removing unwanted junk from your system, scanning for viruses, applying software updates and system patches, scanning for malware, and husking your browser of unwanted toolbars and add-ons that slow it down.

Like to Orchard apple tree's $99 per annum One to One membership, the Answer Desk provides training and classes — though 60 minutes Roger Huntington Sessions with an Answer Technical school (costs $49), so you'd better make out prepared with a tipper truck of detailed questions to undergo your money's worth.

Deserving a Visit?

AnswerDesk.com launched with little fanfare. There hasn't even up been a press release yet. So it's uncertain how much attention Microsoft will remuneration the Answer Desk — equal offering support serving for small businesses, such Eastern Samoa Orchard apple tree's Joint Embark. Answer Desk may simply follow a URL extension of a avail that preexisted along the Microsoft Stash awa Web site.

For troubleshooting and help solving novice to mediate Windows and Microsoft computer software problems Answer Desk is a great option to turn to. Should you render money for a reparation? Without a many thorough test IT's hard to say.

For those DIY-ers who don't want to pass of dime bag there are other PC how-to guides that don't come with price tags. If you'rhenium looking to inject some serious quicken into your PC Beaver State just optimize it to its fullest expected, well, you can cluck those links and read PCWorld's guides.

(PCWorld's Tom Spring contributed to this report)

Source: https://www.pcworld.com/article/472690/microsofts_answer_desk_offers_live_free_and_fee_tech_support.html

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